Permanent link to this class
IT Service Management Ontology
loading...| Preferred Name |
Warranty |
| Definitions |
Assurance that a product or service will meet agreed requirements. This may be a formal agreement such as a service level agreement or contract, or it may be a marketing message or brand image. Warranty refers to the ability of a service to be available when needed, to provide the required capacity, and to provide the required reliability in terms of continuity and security. Warranty can be summarized as ‘how the service is delivered’, and can be used to determine whether a service is ‘fit for use’. The business value of an IT service is created by the combination of utility and warranty. |
| ID |
http://ontology.it/itsmo/v1#Warranty |
| comment |
Assurance that a product or service will meet agreed requirements. This may be a formal agreement such as a service level agreement or contract, or it may be a marketing message or brand image. Warranty refers to the ability of a service to be available when needed, to provide the required capacity, and to provide the required reliability in terms of continuity and security. Warranty can be summarized as ‘how the service is delivered’, and can be used to determine whether a service is ‘fit for use’. The business value of an IT service is created by the combination of utility and warranty. |
| conformsTo |
http://www.itil-officialsite.com/InternationalActivities/ITILGlossaries_2.aspx#English_2011_Glossary |
| label |
Warranty |
| prefixIRI |
Warranty |
| prefLabel |
Warranty |
| subClassOf |
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